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Case studies
Gast Group of Companies and ISO Certification
Three Companies, Gast International (Pty) Ltd., Thusanang Gast (Pty) Ltd. and Zwahili, all received their ISO Certification in
record time. These three companies have been using the Hubbard Administration technology for some time - Gast International
for ten years, Zwahili for five years and Thusanang Gast since its inception two years ago.
The ISO auditors who did the assessment were amazed at how wonderfully the Hubbard methods fits in with the ISO standards.
The Assessor said she had set aside a month to do the assessment of the three companies. It took three days, with very little
needing to be added to or amended.
The ISO Standards are not just a status symbol which others recognise but are a way of operating your business efficiently,
profitably and with high standards, once attained.
Whether you are conducting business internationally or just wanting to have a business that runs smoothly, with all employees
productively doing their jobs and the bottom line giving you back the returns you deserve, the Hubbard Administration technology
is Step One, and Step Two is the international recognition of the ISO Standards.
Zwahili is the first game lodge in the world to achieve ISO Standards and following on from this, went on to achieve a Five Star
rating - another first in the world in the private game lodge industry.
CASE HISTORY
Client in Johannesburg
What problem were they having
Although the company was making profits, they had not visualized the actual size of the market and how they could just take it
over.
They had a unique product which was needed and wanted by the market (but very few people knew they were there or that there
was such a product). The other advantage is they were able to keep up with market requirements by creating products which had not
even been thought of in that specialty field.
The owner was running the business totally hands on and the staff were being run from that position, with the owner loathe to
delegate responsibility. They were operating in premises where part of the business was one side of the street and the other
part on the other side of the street, so the business had split into two teams - a "them" and an "us."
What they looked for in a consultant
The Executive wanted someone who would not change the way the business was run but simply enhance it; someone he could talk to
about his dreams and someone who could keep him on track to achieving not only his goals but also his monthly targets.
What made them pick Actionwise
Actionwise fitted the bill for his requirements.
What Actionwise did
Our first action was to analyse the company. This included the product perception of its clients, the perception of the product
from the potential clients, from the staff and from each executive in turn. We then worked out a strategy, based on the data
analyzed. The staff were involved with each stage of the strategy and kept informed at all
times. The main area to be addressed was marketing and PR and this programme was run at the same time as the implementation of the Hubbard Administration
tools. This also meant training the individual staff in efficiency, writing up the job specifications for their positions and the
assignment of a production measurement (statistic) on their posts. They were then trained to manage these statistics so they
became individuals who could produce the product required in the correct range of viability, quality and volume.
We held weekly staff meetings so that the team, rather than being split, was now a team. After some twelve months, we moved the
company to new premises and the expansion continues even to this day, long after the consulting
ended. The Hubbard
Administration tools are still in place and have become the woof and the warp of the Company.
CASE HISTORY
Client
What problem were they having
Product life cycle was coming to an end and they hadn't looked for alternative ways of getting the product utilised in other
areas.
The owner was despondent and just waiting for the day when he would have to close the doors or the lotto would come up.
What they looked for in a consultant
They needed someone who could assist them in finding gaps in the market where they could move in and get their turnover up to
a profitable range. He also needed a consultant who would be just as keen on changing the situation as he was and someone he
could call 'friend.'
What made them pick Actionwise
We were consultants who were fully conversant with the Hubbard Administration Technology, and we are well known for our caring,
long-term relationships with our clients.
What Actionwise did
We worked with the Executive, getting him to start looking positively on what he had achieved in the past and getting his confidence
back in reaching out with new ideas and seeing how valuable his product was. Once this was done, half the battle was over.
Being a naturally enthusiastic person and someone who knew the value of good advice, he just perked up and performed miracles in
achieving the targets set for the changes, which even we were amazed at. A marketing campaign was started which was based not
on how much money we could spend but how much 'spread' we could get for the money we had available.
We gave him the tools to work out his own organizing board, based on the Hubbard methods, so he could see which areas of his
Company were not in operation.
From there, statistical management, so that he could monitor the company weekly on its progress.
Results
Within a week, we had an excited, enthusiastic Executive once more taking charge of his company. Two weeks after that,
new contracts were closed with the same product, which we had applied to a different public.
He was now delegating out the sales hat to a person who had been earnestly waiting in the wings for many months to just come
in and help. Turnover went into a viable range and the Income statistic continues in an affluence condition.
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